1.0 Delivery:
1.1 Your order will be delivered to you through your nominated third-party courier. Upon confirmation of shipment/order, you are agreeing to accept any risks involved in transportation as detailed in clause 2.0. Each individual order will be shipped as a separate order and cannot be combined.
1.2 We cannot guarantee delivery times, including due to reasons beyond our control. All delivery estimates are provided based on general data available to the public. Postage may be subject to delay due to causes outside The Dan of Threads and/or The United States Post/DHL/SEKO control, including but not limited to public holidays, peak periods and time in customs (if applicable).
1.3 When ordering from us, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders that are shipped to countries outside of The United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they might be. Customs policies vary widely from country to country and region to region; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original shipment delivery estimates.
1.4 We reserve the right not to deliver products to certain countries in our absolute discretion. Also, we are not responsible for assuring the product can be lawfully imported to the destination country. When ordering from us, for delivery outside The United States, you or the recipient of record must comply with all laws and regulations of the destination country. Accordingly, you should check any import laws or regulations that would restrict the importation of the products prior to purchase.
1.5 You must ensure that you are able to take delivery of the product without undue delay and at any time reasonably specified by us. If you are not, the couriers may leave a card giving you instructions on either re-delivery or collection from the carrier. If delivery or collection is delayed through your unreasonable refusal to accept delivery or if you do not accept delivery or collect the product from the carrier, then we may (without affecting any other right or remedy available to us) charge you for our reasonable storage fee and other costs reasonably incurred by us.
2.0 Risk and Title:
2.1 In respect of orders delivered to you using one of our third-party couriers, then:
(a) title to the products in your order passes to you upon delivery; and
(b) all risk of loss or damage to the products in your order passes to you when we dispatch your order from our premises.
2.2 To the maximum extent permitted by law, we are not liable for any damages or loss of any orders once it has left our premises. As per the American Consumer Law, The Dan of Threads does not have to pay for damages or losses that:
(a) are not caused by our conduct, or our products supplied; and
(b) relate to something independent of our business, after the goods have left our control.
3.0 Returning items
3.1 The Dan of Threads will gladly offer a store credit or refund for any full priced or promotional price purchases you wish to return back to our warehouse on the following conditions:
(i) the products are received into our warehouse within:
Domestic orders – 60 days from delivery (As documented by relevant courier)
International orders – 60 days from delivery (As documented by relevant courier)
(ii) the products are not worn, used, washed or damaged;
(iii) the original tags/labels/original hygiene sticker(s) are attached;
(iv) you present proof of purchase; and
(v) you have completed the online Return Form to authorise your return.
3.2 Assessment of a product’s condition remains at the sole discretion of The Dan of Threads and this decision is final. We reserve the right to refuse any returns where the above conditions are not met. Refused items will be returned to the customer at the customer’s expense. If we refuse any returns where the above conditions are not met, we will attempt to contact you to obtain payment for returning the product to you. If you do not respond to us with the required details within a reasonable amount of time (in any event no later than 14 days from the date on which we contact you) we may treat the product as abandoned and deal with the product as we see fit in our absolute discretion.
3.3 Special Exceptions
(i) Notwithstanding the foregoing, please choose carefully as we do not offer exchange or refund on products that are a sale item (clearance), seconds item (clearance), hosiery, underwear, custom made, monogrammed, personalised, or altered products, unless the good is faulty or where otherwise required by law. All swimwear must have an original hygiene sticker attached.
(ii) Products purchased as part of a promotion are eligible for return providing the return meets the conditions in clause 3.1.
3.4 Payment Method
We will refund using your original payment method, or on gift voucher where appropriate at our discretion. Special conditions apply in respect of payments made using Afterpay and PayPal.
3.5 Where AfterPay was used as tender, our standard policy applies. You are eligible to return items for a refund or store credit equal to the final price of the item/s as agreed upon at order confirmation. In the case of store credit been elected, the AfterPay instalments will continue to be captured until the order has been paid in full.
3.6 Where PayPal was used as tender, our standard policy applies. Refunds will be returned to your PayPal account. Something to note is that if you paid with PayPal you may be eligible to have return shipping costs reimbursed for up to $45. Check out the detailshere to see if you qualify.
3.1 Store credits are valid for 6 months from issue.3.2 Please note that all shipping costs, duties, and tariffs paid are non-refundable.
i) This applies in all circumstances, including (but not limited to) change of mind, refusal of delivery, or returned shipments.
ii) The only exception is if a charge is later determined to have been applied unlawfully or in error by the relevant authority. In such cases, we will work with you to have these charges reviewed.
iii) We strongly recommend checking local import rules and costs before placing your order, as these charges are collected and enforced by customs authorities and are outside of our control.
4.0 Return to Sender
4.1 It is your responsibility as the customer to enter your correct and complete delivery address during checkout, The Dan of Threads will not be liable for any incorrect information entered during checkout. Please ensure that you are available to be contacted by the relevant postal service for delivery to be arranged (if applicable) or make sure you collect your parcel from the relevant collection point within the relevant timeframe as specified by your local postal service.
4.2 For American customers, if your parcel cannot be delivered because of an incorrect or incomplete delivery address or the parcel is not collected within the applicable The United States Post timeframe and your parcel is therefore returned to sender (RTS), The Dan of Threads will contact you via email with options for reshipment. You will be asked to confirm your choice between having your parcel reshipped with Standard Post ($4.35) or Express Post ($3.35). It will be your responsibility to make payment for the reshipment fee and provide your correct and complete delivery address.
4.3 For International customers, if your parcel cannot be delivered because of an incorrect or incomplete delivery address or the parcel is not collected within the applicable timeframe or you have not paid the relevant customs/import fees applicable to your parcel and your parcel is therefore returned to sender (RTS), The Dan of Threads will contact you via email with options for reshipment. You will be asked to confirm your choice between having your parcel reshipped with Standard International Post ($4.00) or Express International Post / Courier ($6.00). It will be your responsibility to make payment for the reshipment fee (in addition to any relevant RTS fees) and provide your correct and complete delivery address.
4.4 If you have changed your mind and do not wish for your parcel to be reshipped, The Dan of Threads will issue you with a store credit for the price originally paid for the garments, excluding the original cost of shipping and RTS fees (if applicable).
4.5 If you do not respond to us within 14 days, we may treat the product as abandoned and we will issue a store credit as per the above.
5.0 Cost of Returning Your Goods
5.1 You will need to pay for any postage fees involved in posting the items you wish to return, unless faulty as detailed in clause 5.0. In the event that the return postage cost has not been covered by the customer for a return, without The Dan of Threads’s prior express written permission, The Dan of Threads reserve the right to withhold the return postage cost from the total reimbursement amount for the returned item/s
5.2 The Dan of Threads will not be liable for loss of parcels being returned.
5.3 We recommend sending items you wish to return via trackable post. To protect yourself from loss, we strongly advise the use of an insured and trackable service to return your goods as these items remain the property of the customer until an email confirmation is sent to acknowledge our receipt of the item(s).
5.4 The decision to not follow this advice is at your own risk, as detailed in clause 2.0.
6.0 Faulty or Damaged Items
6.1 In accordance with rights available to customers located in The United States, under the American Consumer Law:
(a) if an item has a major or serious problem, you are entitled to choose a refund, or exchange, or ask for compensation for any drop in the value of the item, provided you present proof of purchase. An item has a major problem when:
(i) a reasonable consumer would not have bought the goods if they had known about the problem;
(ii) the goods are significantly different from the description, sample or demonstration model shown;
(iii) the item is substantially unfit for their normal purpose and cannot easily be made fit within a reasonable time; or
(iv) the item is unsafe; and
(b) if an item has a minor problem, please contact the The Dan of Threads Customer Experience team where we may refund or replace the item, or repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement. Please keep your proof of purchase.
6.2 Assessment or confirmation of fault remains at The Dan of Threads’s sole discretion and this decision is final.
6.3 If an item is assessed as not faulty at The Dan of Threads’s sole discretion, the product will be refused and returned at the customer’s expense.
6.4 The Dan of Threads will refund the postage costs for any items deemed to be faulty in accordance with this clause 5. The shipping costs will be reimbursed within reason where proof of purchase is provided.
6.5 Refunds can only be processed via the same payment method used for the original purchase.
7.0 Gift Vouchers, Store Credits and Discount/Promotional Codes
7.1 All The Dan of Threads gift vouchers, store credits, discount/promotional codes or alike (Gift Voucher) are subject to the following terms contained in this clause 6, which are also provided on issue of gift vouchers.
- (a) Gift Vouchers are valid for use on goods or services offered on the The Dan of Threads Website, unless otherwise specified;
- (b) Gift Vouchers and Afterpay cannot be used as payment methods to purchase Gift Voucher(s);
- (c) Purchase of a Gift Voucher is not valid in conjunction with any other promotional codes, discount codes, or therealikes;
- (d) Gift Vouchers are not redeemable or transferable for cash;
- (e) Unless otherwise specified by The Dan of Threads, Gift Vouchers purchased with a billing address in The United States are valid for three calendar years from issue and Gift Vouchers purchased outside of The United States are valid for one calendar year from issue. All Gift Vouchers are not available for extension;
- (f) Any unused balance on a Gift Voucher will remain on the relevant voucher/credit note until depletion or expiry, whichever comes sooner;
- (g) Gift Vouchers are not subject to maintenance fees, unless otherwise stated;
- (h) Lost or stolen Gift Vouchers cannot be refunded or replaced;
- (i) The resale of Gift Vouchers is strictly prohibited; and
- (j) All purchases made using Gift Vouchers for product(s) on sale are subject to clause 7.0.
7.2 If for any reason The Dan of Threads cancels a Gift Voucher for any reason any remaining unused balances will be refunded to the purchasers as required by The American Consumer Law.
7.3 By purchasing, activating, using or attempting to use a Gift Voucher, or by exercising any right to redeem value loaded on a Gift Voucher, you warrant that you will comply with this clause 6 and that the Gift Voucher will not be used in any manner that is unlawful, misleading, deceptive, unfair or otherwise harmful to other customers of The Dan of Threads.
7.4 If you are giving a Gift Voucher to another person, you must procure that such person is aware of the requirements of this clause 6 and the expiry date of the Gift Voucher.
7.5 The Gift Voucher can be used or redeemed to purchase products from The Dan of Threads on our Website, up to the monetary value contained in the Gift Voucher. Upon purchase of any products using the Gift Voucher, the value of the products purchased shall be automatically deducted from the Gift Voucher.